At Winorelax, we are deeply committed to promoting responsible gaming practices. We recognize the importance of providing a safe and enjoyable environment for our users, and we take our responsibility to protect vulnerable players very seriously. Our Responsible Gambling Policy outlines the measures and strategies we have implemented to ensure a fair and transparent gaming experience, while actively preventing gambling addiction and protecting minors. The following sections provide a comprehensive overview of our commitment to responsible gaming in New Zealand, including our compliance with data protection laws and privacy regulations.
Protection of Vulnerable Players
We understand that gambling can become a problem for some individuals, and we have implemented measures to protect those who might be vulnerable. Our platform includes self-assessment tools and reality checks to help players evaluate their gaming behavior. We also offer self-exclusion options, allowing players to take a break from gaming indefinitely or for specific periods to regain control. Our support team is trained to identify signs of problem gambling and to provide users with the necessary resources and guidance.
Preventing Gambling Addiction
Winorelax is dedicated to preventing the development of gambling addiction among our users. We actively collaborate with organizations such as GamCare, Gambling Therapy, and BeGambleAware to provide access to professional support services. Educational material is made available on our platform to inform users about the risks associated with gambling and to promote responsible gaming habits. We continuously monitor user activity to detect problem behavior and provide timely intervention when necessary.
Protection of Minors
Ensuring that minors do not access our gaming platform is a top priority. We have implemented strict verification processes to confirm the age and identity of all players. Our terms and conditions clearly state that users must be of legal gambling age to participate. We also encourage parents and guardians to take an active role in monitoring online activities and utilize parental control tools to prevent unauthorized access.
Fair Play and Transparency
Ensuring a fair and transparent gaming environment is central to our values. All games on our platform use certified random number generators (RNGs) to guarantee fair play. We are transparent in our processes and make it clear that all gaming occurs with virtual, non-real money. Players are informed about the mechanics of each game, including odds and rules, to ensure they have a clear understanding of the gaming experience.
Access to Support
We provide users with easy access to support through partnerships with specialized organizations. Links and contact information for support services are readily available on our site, offering assistance to those in need. Our customer service team is dedicated to facilitating users in reaching appropriate help channels, ensuring that they receive the necessary support promptly and discreetly.
Gaming with Virtual Currency
It is important to understand that all gaming activities on Winorelax involve virtual currency, not real money. Our platform is designed as a social gaming experience, where users can enjoy games without the financial risks associated with traditional gambling. Players cannot convert virtual currency into real money, which reinforces our commitment to preventing gambling-related harm.
Data Protection and Privacy
In compliance with New Zealand's data protection regulations, we prioritize the privacy and security of our users' information. Our Privacy Policy outlines how we collect, use, and protect personal data. Users have the right to request access to their data, and they can contact our support team to request the deletion of their information where applicable. We use cookies to enhance user experience, and details on their use can be found in our Cookie Policy.
We at Winorelax are steadfast in our commitment to responsible gaming. Our policies reflect our dedication to providing a positive, safe, and fair environment for all our users. We continuously refine our practices to ensure the highest standards of responsible gaming are met, creating a space where players can enjoy their gaming experience with peace of mind.
Policy last updated: 2025-06-23